Terms of Service

Last updated: 17 June 2026

1. Who we are

Tendovia is a trading name of FuturEdge Solutions, a business registered in Australia. In these terms, "Tendovia", "we" and "us" refer to FuturEdge Solutions, which provides AI-powered lead-capture and customer-response services to small businesses. "You" means the person or business using our website or services.

2. The service

We set up and operate an AI assistant that responds to your customers' calls, texts, emails and form submissions, qualifies enquiries, and passes leads to you. The exact features depend on the plan you choose. We may improve, change or add features over time; we will give reasonable notice of material changes that affect you.

3. Plans, fees and payment

• Pricing is shown on our website and confirmed in writing before you start. Plans include a monthly fee and may include a one-off setup fee.
• Prices shown in currencies other than your billing currency are indicative; the currency on your invoice applies.
• Fees are billed in advance unless agreed otherwise, and are exclusive of any applicable taxes (such as GST or VAT), which we will add where required.
• Late or failed payments may lead us to pause or suspend the service after reasonable notice.

4. No lock-in and cancellation

Monthly plans run month to month and you can cancel at any time, effective at the end of your current billing period. Setup fees and fees already paid for the current period are non-refundable unless we agree otherwise or the law requires it. On cancellation we will stop the service and, on request, return or delete your data.

5. Your responsibilities

• Give us accurate information and the access we need to set up and run the service.
• Make sure you have the right to let us process your customers' information, and that your customers are told their enquiries may be handled by an automated assistant where required by law.
• Use the service lawfully — not for spam, harassment, unlawful content, or anything that breaches others' rights.
• Keep any account credentials secure.

6. AI-generated responses

The assistant uses AI to generate replies and may occasionally produce an inaccurate or unexpected response. We tune the assistant to your business and, especially early on, give you tools to review and approve messages. You are responsible for the commitments your business makes to its customers. We are not liable for the content of automated responses beyond our duty to provide the service with reasonable care and skill. The assistant captures and routes enquiries; final business decisions remain with you, and customers can ask to deal with a person at any time. How we handle automated processing of personal information is described in our Privacy Policy.

7. Data and privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these terms. You own your customer data; we process it to provide the service.

8. Intellectual property

We own the Tendovia brand, website, software and systems used to deliver the service. You receive a non-exclusive right to use the service while your plan is active. You keep ownership of your own content, data and trademarks.

9. Availability

We aim for high availability but do not guarantee the service will be uninterrupted or error-free. We may carry out maintenance, and may rely on third-party providers (such as AI, messaging and hosting platforms) whose availability is outside our control.

10. Liability

Nothing in these terms excludes rights you have under consumer law that cannot lawfully be excluded, including under the Australian Consumer Law. Subject to that, our total liability to you in connection with the service is limited to the fees you paid us in the three months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, or for lost profits, revenue or data.

11. Suspension and termination

We may suspend or end the service if you materially breach these terms, fail to pay, or use the service unlawfully — where practical, after notice and a chance to fix the issue. You may stop using the service at any time as set out in section 4.

12. Changes to these terms

We may update these terms from time to time. We will change the "last updated" date and, for material changes, take reasonable steps to let active clients know. Continuing to use the service after changes take effect means you accept them.

13. Governing law

These terms are governed by the laws of Australia, and the courts of Australia have non-exclusive jurisdiction, without affecting any mandatory consumer-protection rights in your own country.

14. Contact

Questions about these terms? Email info@tendovia.com.