Privacy Policy

Last updated: 17 June 2026

Who this policy covers

This policy applies to visitors to our website, businesses who enquire about or use our service ("clients"), and the customers of those businesses who interact with an assistant we operate on a client's behalf ("end customers").

Information we collect

• Information you give us. When you complete a form or contact us — your name, business name, email, phone number, industry, and anything you write in a message.
• End-customer conversations. When we operate an assistant for a client, we process the calls, texts, emails and form submissions sent to that client — including the contact details and enquiry details a customer provides — so we can answer, qualify and pass the lead to the client.
• Technical information. Standard data your browser sends, such as approximate location (country/region) used to display prices in your local currency, device and browser type, and pages viewed.

How we use it

• To respond to enquiries, provide quotes, and set up and run the service.
• To answer, qualify and route leads on behalf of our clients, and to notify them of new enquiries.
• To improve, tune and secure the service.
• To send service-related messages, and — only where you have agreed — occasional updates. You can opt out at any time.
• To meet legal, accounting and regulatory obligations.

How we share it

We do not sell your personal information. We share it only as needed to run the service:

• With the relevant business. Lead and enquiry details captured by an assistant are shared with the client that assistant works for.
• With service providers who help us operate, such as AI, messaging, telephony and hosting platforms (for example providers in the Anthropic, Twilio and Google ecosystems). They process data on our instructions under appropriate agreements.
• Where required by law, or to protect our rights, users or the public.
• In a business transfer, such as a merger or sale, in which case we will let affected clients know.

Data ownership

Clients own their customer data. We act as a processor of that data on their behalf and only use it to provide the service. End customers can ask the relevant business, or us, to access or remove their information.

Automated decision-making

Our service is built around an AI assistant, so some processing of personal information is automated. We want to be clear about how that works.

• What the assistant does automatically. Using the contact and enquiry details a customer provides, the assistant can reply to messages, ask follow-up questions, classify and qualify an enquiry, flag urgent or emergency requests, suggest or hold a booking time, and create a structured lead summary for the relevant business.
• What information it uses. The personal information processed in this automated way is the customer's name and contact details (phone, email), the content of their message or call, the nature of their request, and — where relevant — their location and preferred times.
• A human stays in control of real decisions. The assistant captures, organises and routes enquiries; it does not make final decisions about whether a business takes a job, sets a price, or enters a contract. Those decisions are made by the business (our client), who can review and approve messages — especially during set-up.
• Your right to a human. A customer can ask to speak with a person at any time, and can ask the relevant business — or us at info@tendovia.com — to review or correct anything the assistant has captured.

From 10 December 2026, Australian law introduces specific transparency obligations for automated decisions that could significantly affect a person's rights or interests. We have written this section to meet that standard and will update it as our processing or the law changes.

How we protect it

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including encryption in transit, access controls, and limiting who can see data to those who need it. No method of transmission or storage is completely secure, but we work to industry-standard practices.

If there's a data breach

We maintain a process to detect, assess and respond to data breaches. If a breach is likely to cause serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme, and we will help our clients meet their own obligations where the data is theirs.

How long we keep it

We keep personal information only as long as needed for the purposes above, to provide the service, and to meet legal obligations — after which it is deleted or anonymised. Clients can request deletion of their data when they stop using the service.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, to object to certain processing, and to request a copy of your data. To exercise any of these, contact us at info@tendovia.com and we will respond within a reasonable time.

Cookies and analytics

Our website uses minimal cookies and similar technologies to make the site work and to understand basic, aggregate usage. We do not use them to build advertising profiles of you. You can control cookies through your browser settings.

Overseas disclosure

We serve businesses in several countries, and some of our service providers operate outside Australia. Personal information may therefore be stored or processed in, or accessible from, other countries — principally the United States (where major AI, messaging, telephony and hosting providers such as those in the Anthropic, Twilio and Google ecosystems operate), and potentially other countries where our providers run infrastructure. Where information is disclosed overseas we take reasonable steps to ensure it remains protected to a standard consistent with this policy and the Australian Privacy Principles.

Children

Our service is for businesses and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We will change the "last updated" date above and, for material changes, take reasonable steps to let clients know.

Contact us

Questions, requests or complaints about privacy can be sent to info@tendovia.com. Tendovia is a trading name of FuturEdge Solutions, a business registered in Australia. If you are not satisfied with our response, you may be able to contact your local data-protection authority — for Australian residents, the Office of the Australian Information Commissioner (OAIC).